Cancellation Policy

Payment schedule: Bookings made within 30days or less, full payment is required 7days prior to service or booking will be auto cancelled. For bookings that total $200 or under: Bookings made outside 31 days or more, a $50 deposit is required within 14 days of booking being made and final payment is due 7 days prior to service. For bookings that total $201 or over: A $100 deposit is required within 14 days of booking being made and final payment is due 7 days prior to service. Cancellation Policy: Home Visits: Bookings are fully refundable outside 7 days prior to service with the exception of transaction fees. Within 7 days prior to service a one day cancellation fee applies plus transaction fees. Once a booking has commenced there is no refund for unused services. Amendments: No cancellation charges apply if amended outside 7 days prior to service. Dog Walks: 100% fully refundable less transaction fees.

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